FAQ

 Do you ship internationally?

Yes, we do ship to all countries worldwide. You may estimate the shipping cost during the checkout process. Please note customers are responsible for taxes and duties that may incur.

 What is the lead time after the place placed?

Items will be shipped within 1-2 business days after the orders placed. A goodwill letter with a tracking number will be emailed to you when the package has been shipped.

 When will my item arrive?

The expected delivery time for packages differs depending on the location. In most cases packages will be delivered within 3-5 days of shipment for standard shipping and 1-3 days for expedited shipping for continental US Street.

 How to return?

If you are not satisfied with our products or services, PLEASE contact us first before leaving Negative or Neutral feedback. We are willing to solve any issues immediately. You may contact us via the shopping portal or via e-mail to evmazurla@gmail.com for any questions/concerns. Please email us with your order information and reason for return. Our Customer Service will provide Return Authorization Number (RAN) and instructions to you within 24 hours except holidays. Our distribution center will not accept any returned package without RAN.

 How can I contact you if my questions aren't answered here?

We are committed to customer satisfaction and are always happy to hear from our customers!! Please email to: pelicanindustrialsales@gmail.com